not sure what the problem is, i have just tried my account and i logs on fine.....
when i log on it also goes to the page that has "i have forgotten my password page" written on top.....but i think that is normal....
i would try and get them on the phone, i have tried to get problems sorted with them on email and it doesnt work.....unless you call....
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"If you ain't first......you're last" - Ricky Bobby